FAQ

Why do I have to order in such large quantities?


This is the key to keeping the cost low. We buy fruit by the flat directly from the farms. Instead of breaking the fruit down into smaller packages, we deliver the fruit directly to you. Breaking down the lsarger flats and offering smaller packages would require different licensing, USDA certified facilities and more packaging material. This would lead to higher prices and a significant delay in getting the freshest fruit to you.




What happens if my order isn't exactly the advertised weight?


Because it is in bulk, it can be difficult to get the price EXACTLY right on the head. But no worries. We have taken care of this. If your case is just over the advertised weight consider it a gift. If it is under the advertised weight, your price will adjusted based off the actual weight and you will be refunded the amount you are missing.




What do I do if I am not satisfied with my purchase?


We strive to provide you with the freshest farm product and excellent customer service. Since we are dealing with perishable products and mother nature, refunds are not guaranteed. If you are unsatisfied with your purchase, you may submit a claim. Claims are only accepted through email and within 7 days of purchase. We will do our best to remedy each situation. To submit a claim, email hello@myfruittruck.com. Please include the following: your full name, proof of purchase, phone number, mailing address, purchase date, location purchased from, what was purchased, amount paid, pictures of product and box numbers (if applicable), information of where your product was stored, and information on what portion was unsatisfactory. Incomplete claims will not be processed. We do not offer cash/credit/debit/check refunds; per our discretion you may or may not receive product replacement or a instore credit.




Why does your schedule change so much?


We bring our fruit directly from the orchard to you as quickly as we can so that it is as fresh as possible. While we work very hard to stay on schedule, weather at our orchards can temporarily delay the harvest process while traffic and other logistical issues can slow our trucks. This isn't an issue in stores because most of their fruit is sprayed with preservatives and kept ready in a warehouse for weeks. If a truck breaks down or a storm damages the orchard, they can just pull from their stash in the warehouse. For them, time doesn't matter. At The Fruit Truck, time is everything. We deliver our fruit free of preservatives, straight from the grower, within a few days of being hand picked. Unfortunately, when there is bad weather or a truck gets stuck behind an accident on the interstate, there is no buffer time or warehouse time to cover it up. Our schedule has to change and that change directly impacts you, our customer. While we can't control many of the issues that force us to adjust our schedule, we can control how those changes are handled. We are putting new measures into place to assure that all of our customers are notified when our truck delivery schedule changes. We appreciate you and we don't ever want you to wait for a truck that isn't coming. We notify our customers of schedule changes by sending out text messages, posting at MyFruitTruck.com and on our Facebook pages and groups. Please sign up for our text messages today and check our website for schedule changes before you pick up your fruit.




The product I wish to buy has "Delivery limited to select cities only" listed next to it. What does this mean?


We deliver to select cities currently and plan to add more locations soon. The following are the states to which we currently deliver to: Illinois Iowa Kansas Kentucky Minnesota Missouri Montana Nebraska North Dakota Oklahoma South Dakota Tennessee Texas Wisconsin Wyoming




How do I change or cancel my order?


If you need to ADD TO your order, please place an additional order. If you need to decrease your order, please email us at hello@thefruittruck.com and we will get that changed. If you need to cancel your order, email us at hello@thefruittruck.com and we will cancel your order for you. If you cancel and then decide that you DO want your order, please place a new order.




How do I know when my fruit is ready to be picked up?


Check our Truck Delivery Schedule for scheduled delivery dates and times. Then, watch our website for updates on that schedule. Because of the nature of fresh fruit, and Mother Nature, we cannot set up exact times until we confirm dates with the orchards. Demand, logistics, and fruit availability sometimes cause schedule adjustments as well.




How does The Fruit Truck delivery work?


1. Check our Truck Delivery Schedule to be sure there will be a delivery to a location near you. 2. Pre order your fruit (and pay online) or reserve your fruit (for payment at the truck) on our product order page. 3. Pick up your fruit at the scheduled delivery event




Are advance orders and/or reservations required?


No, reservations and prepaid orders are not required, however, prepaid orders guarantee that your fruit will be waiting for you at the truck. A pay-at-the-truck reservation gives you priority status over over those without a reservation when the fruit is delivered. It does not cost anything to make or cancel a reservation.




How can I get The Fruit Truck so stop in my town?


We're planning and adding new stops every day. If you'd like the fruit truck to stop in your community, let us know by filling out this form. Tell your friends too. The more interest we get, the more likely we are to add a stop to our delivery schedule.




Is your fruit organic?


If our fruit is certified organic, we will tell you that it is. For example, most of our Washington Apples are organic and are labeled as such. While much of our fruit is not certified organic, you should know that we choose our growers very carefully. All of our fruits are non-GMO and grown on family run farms where they are careful with what is used, if anything is necessary. Sometomes our orchards meet organic requirements but the farm is too small to bear the expense of becoming certified organic. Growing methods vary from fruit to fruit. The cherries, apricots, apples, plums, pluots, pears we feature are grown without the use of pesticides, but are not certified organic. The peaches are not considered chemical free as pesticides may be used sparingly when deemed absolutely necessary to save a dying tree. Blueberries are sprayed with rosemary oil when necessary. Strawberries and Athena melons are grown with system of releasing good bugs to battle the bad bugs, but if necessary they will be treated with something to prevent a crop wipeout. The citrus we get from Florida, in some years, may be treated with chemicals the state of Florida requires to prevent a statewide crop loss from greening disease. Our citrus is never gassed or sprayed to color it perfect orange or yellow, it is left in its natural state. Our California Citrus is the same, only treated with what is necessary. Our fruit is never sprayed with preservatives and kept in a warehouse like fruit you get in most stores. We deliver it straight from the orchard to you.




How do I know when the truck is coming to my town?


Check our schedule at www.MyFruitTruck.com/schedule. You can also sign up for text message notifications here: http://text.myfruittruck.com/subscribe Be sure to enter your pick up city - not your home address city - when subscribing to texts.





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