FAQ

Why do I have to order in such large quantities?


This is the key to keeping the cost low. We buy fruit by the flat directly from the farms. Instead of breaking the fruit down into smaller packages, we deliver the fruit directly to you. Breaking down the lsarger flats and offering smaller packages would require different licensing, USDA certified facilities and more packaging material. This would lead to higher prices and a significant delay in getting the freshest fruit to you.




What happens if my order isn't exactly the advertised weight?


Our peaches are sold by volume and not by weight. The advertised weight is approximate.

Because it is in bulk, it can be difficult to measure to the exact weight. But no worries. If your case is just over the advertised weight consider it a gift. If it is under the advertised weight, let us know and we will provide you with a credit that you can use toward a future purchase.




What do I do if I am not satisfied with my purchase?


We want you to LOVE your fruit. If you are unsatisfied with your fruit, let us know and we will send you a credit that can be used for a future purchase.

Simply send an email with your name, pick-up date, location and a brief discription of the issue to care@MyFruitTruck.com.




Why does your schedule change so much?


We bring our fruit directly from the orchard to you as quickly as we can so that it is as fresh as possible. While we work very hard to stay on schedule, weather at our orchards can temporarily delay the harvest process while traffic and other logistical issues can slow our trucks. This isn't an issue in stores because most of their fruit is sprayed with preservatives and kept ready in a warehouse for weeks. If a truck breaks down or a storm damages the orchard, they can just pull from their stash in the warehouse. For them, time doesn't matter. At The Fruit Truck, time is everything. We deliver our fruit free of preservatives, straight from the grower, within a few days of being hand picked. Unfortunately, when there is bad weather or a truck gets stuck behind an accident on the interstate, there is no buffer time or warehouse time to cover it up. Our schedule has to change and that change directly impacts you, our customer. While we can't control many of the issues that force us to adjust our schedule, we can control how those changes are handled. We are putting new measures into place to assure that all of our customers are notified when our truck delivery schedule changes. We appreciate you and we don't ever want you to wait for a truck that isn't coming. We notify our customers of schedule changes by sending out text messages, posting at MyFruitTruck.com and on our Facebook pages and groups. Please sign up for our text messages today and check our website for schedule changes before you pick up your fruit.




How do I change or cancel my order?


If you need to change or cancel your reservation, click the "update reservation" link in your reservation confirmation email. If you can't find that email, send an email to care@MyFruitTruck.com and someone on our customer care team will help you.




How do I know when my fruit is ready to be picked up?


Check our Truck Delivery Schedule for scheduled delivery dates and times. Then, watch our website for updates on that schedule. Because of the nature of fresh fruit, and Mother Nature, we cannot set up exact times until we confirm dates with the orchards. Demand, logistics, and fruit availability sometimes cause schedule adjustments as well.




How does The Fruit Truck delivery work?


1. Check our Truck Delivery Schedule to be sure there will be a delivery to a location near you. 2. Pre order your fruit (and pay online) or reserve your fruit (for payment at the truck) on our product order page. 3. Pick up your fruit at the scheduled delivery event




Are advance orders and/or reservations required?


No, reservations and prepaid orders are not required, however, prepaid orders guarantee that your fruit will be waiting for you at the truck. A pay-at-the-truck reservation gives you priority status over over those without a reservation when the fruit is delivered. It does not cost anything to make or cancel a reservation.




How can I get The Fruit Truck so stop in my town?


We're planning and adding new stops every day. If you'd like the fruit truck to stop in your community, let us know by filling out this form. Tell your friends too. The more interest we get, the more likely we are to add a stop to our delivery schedule.




Is your fruit organic?


If our fruit is certified organic, we will tell you that it is. For example, most of our Washington Apples are organic and are labeled as such. While much of our fruit is not certified organic, you should know that we choose our growers very carefully. All of our fruits are non-GMO and grown on family run farms where they are careful with what is used, if anything is necessary. Sometomes our orchards meet organic requirements but the farm is too small to bear the expense of becoming certified organic. Growing methods vary from fruit to fruit. The cherries, apricots, apples, plums, pluots, pears we feature are grown without the use of pesticides, but are not certified organic. The peaches are not considered chemical free as pesticides may be used sparingly when deemed absolutely necessary to save a dying tree. Blueberries are sprayed with rosemary oil when necessary. Strawberries and Athena melons are grown with system of releasing good bugs to battle the bad bugs, but if necessary they will be treated with something to prevent a crop wipeout. The citrus we get from Florida, in some years, may be treated with chemicals the state of Florida requires to prevent a statewide crop loss from greening disease. Our citrus is never gassed or sprayed to color it perfect orange or yellow, it is left in its natural state. Our California Citrus is the same, only treated with what is necessary. Our fruit is never sprayed with preservatives and kept in a warehouse like fruit you get in most stores. We deliver it straight from the orchard to you.




How do I know when the truck is coming to my town?


Check our schedule at www.MyFruitTruck.com/schedule. You can also sign up for text message notifications here: http://text.myfruittruck.com/subscribe Be sure to enter your pick up city - not your home address city - when subscribing to texts.




Can I pick up my reservation in a different city?


Yes.

You can pick up your reservation in a different city than the city you chose on your original reservation. Just let our crew know your original reservation city.

If you have your reservation confirmation email, you can also change the city of your reservation by clicking the "change reservation" link in the email.




Why did I get a text when my reservation is for a different delivery date?


Whenever our truck is scheduled to be at a particular location, our text message system sends a notification to every customer that has chosen that pick up location whether they have reserved or not. If you reserved for a different delivery date, just disregard the message. Or feel free to stop by and see if we have any extra for walk-up custimers.





FREQUENTLY ASKED QUESTIONS 

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