DELIVERY INFO AND PICK-UP FAQ
Due to bad weather and labor issues at our orchards, we simply weren't able to get enough mandarins to fulfill all of our reservations. We sincerely apologize. Unfortunately, things like this can happen when dealing with mother nature. We do our best to follow through with each and every reservation, but sometimes it just isn't possible. We are hoping for better luck with next year's Satsuma mandarin crop.
Our famous Florida Strawberries are right on schedule and looking AMAZING! We will release our delivery schedule and start taking reservations in mid January. Check your email and check our website for updates.
WHY WE NEED YOU TO RESERVE
We always bring plenty of extra fruit for walk-up customers, but sometimes we get busy and run out. A reservation guarantees that you will get your fruit when we come to town. It's best to make a reservation to guarantee your fruit. Even if you're not sure if you'll be able to make it to the truck. It's quick, its easy, and it's free to make a reservation. Because our fruit availability can change due to weather, we do not take advance payments.
We typically stop taking reservations about 4-6 days before your scheduled pick-up date, so reserve early. If you're not sure, make a reservation. If you can't make it to our pick-up event, there's a good chance we'll be able sell it to a walk-up customer. We'd rather you reserve and not show up than not reserve and show up. We never want to turn a customer away. If we're unexpectedly busy, we may have to turn customers away so that we have enough for those that reserved.
PLEASE DO YOUR BEST TO PICK UP YOUR RESERVATION! We understand that sometimes you simply aren't able to, but we ask that you please do your best to pick up the fruit that you reserved. Less than half the people that reserved grapes this year actually picked them up. That means we lost a lot of money and had lots of extra grapes. While our more popular peaches, cherries and strawberries make up the bulk of our business, we bring less popular fruit like grapes, Satsuma mandarins and pears because we know that many of our customers love them. And we love them too. But if we're going to continue to offer them, we have to at least break even. We can only do that if our customers follow through and pick up their reservation.
PICKING UP YOUR FRUIT
CLICK HERE TO CHECK OUR SCHEDULE for the date, time and location of your fresh fruit pick up.
Go to our truck at your specified time and location to pick up your freshly picked fruit.
Customers with reservations are helped first at the truck.
Occasionally our truck will be late due to traffic or weather. If our truck is going to be more than 15 minutes late to your pick-up location, we will post an update on our truck status page and notify our customers via text message.
We accept cash, check and Venmo at the truck. No credit cards at this time.
2021 WILL BE BETTER THAN EVER
We have new management this year and are working hard to make your experience better than ever.
Commitment to being on time: We know your time is valuable. While weather, orchard harvest schedules and unexpected truck and logistics issues can happen, we are implementing policies and dedicating more staff to ensuring that our trucks are on time as much as possible.
Improved communication: Sometimes a delay is unavoidable. If our truck is delayed by more than 15 minutes, we will post a notification to our Truck Status page and send you a text message.
Reservations matter: If you reserve strawberries, there will be strawberries waiting for you when our truck comes to your pick-up location.
Improved customer service: We are committed to improving our customer service experience. If you have any questions or issues regarding your order, please contact our customer care team by sending an email to care@MyFruitTruck.com.